TERMS AND POLICIES CANCELLATION, RETURN AND REFUND:

The rates shown on the website are valid only at the time of your quote, they can change without prior notice according to the conditions of each provider as long as they have not been reserved and confirmed.

Reservations are subject to availability until confirmed; A reservation is considered confirmed when the corresponding payment has been covered and there is an electronic reservation coupon with a confirmation number. Availability cannot be guaranteed until full payment or section payment has been received, as applicable.

On some occasions it is necessary to verify availability directly with the provider before being able to confirm a service, for which we ask a maximum of 24 hours to be able to send you the confirmation. It is important to mention that no charge is made to your card until you ensure this availability.

At the time of booking, you authorize in writing and/or verbally to use your credit card number or the means chosen to make your payment, and expressly confirm that you know and accept our reservation, payment, liability and cancellation policies.

To avoid any setback, you must print the corresponding coupon and present it at the time of requesting your paid service (as proof of reservation). If you wish to modify or cancel, it is necessary to contact an advisor as soon as possible, having your coupon with the reservation number at hand, email advisors to websales@yalku.tours or by phone at(984) 2420048, from Mexico, and(888) 257-3065 from the United States and Canada from Monday to Friday from 8:00 a.m. to 8:00 p.m. We ask you to read our CANCELLATION POLICIES and we remind you that any reservation change is subject to availability and a re-quotation of rates.

PAYMENT POLICIES:

For the payment of your reservation, we accept Visa and MasterCard credit/debit cards. If you do not have a card, you can also pay through a transfer or deposit at participating banks. For more information, in this regard, contact one of our advisors at websales@yalku.tours or by phone at (984) 2420048, from Mexico, and (888) 257-3065 from the United States and Canada from Monday to Friday from 8:00 a.m. to 8:00 p.m. 00 to 20:00 hrs.

The charge to your debit or credit card will not be made until the reservation status shows "confirmed availability", the charge will be reflected in your account statement including the legend "Yalku Tours". The rates published on the website www.yalkutours.com.mx are quoted in different types of currencies, in the case of any type of currency other than Mexican pesos, the amount shown is informative according to the exchange rate established by Yalku Tours at that time. The amount of the transaction will be charged to your card in Mexican pesos at the current exchange rate on the day of the transaction.

Please take into account that the amount that will appear on your credit card payment receipt may vary by or up to three percent due to international fluctuations in bank currency exchange rates. Yalku Tours is not responsible for such fluctuation. You acknowledge having been informed of the exchange rate fluctuation and agreeing with the corresponding charge in Mexican pesos.

If you require a tax invoice, you must request it with the agent assigned to your reservation at websales@yalku.tours the same month in which you made your payment. It is worth mentioning that for tax reasons, the invoices will be prepared after generating the corresponding payment.

DISCLAIMER OF LIABILITY:

Yalku Tours provides services solely as an intermediary agent between the client and the provider of the tourist services promoted on this page www.yalkutours.com.mx. The agency carefully chooses only the most qualified and prestigious providers to provide the best service, however, Yalku Tours cannot assume any responsibility with the clients for acts or omissions on the part of the providers, by virtue of having no control whatsoever. or legal relationship on its operations.

You release Yalku Tours from any responsibility for any failure or non-compliance by the Provider or direct Providers of the tourist services, including without limitation any failure or compliance by tour operators, diving instructors, snorkel instructors, dolphin swimming instructors, fishing instructors, adventure sports and extreme sports providers, water parks, ecological parks, and in general about any failure or lack of compliance by all those tourist services that are provided directly by one or various providers and not directly by Yalku Tours.

In the event that the provider fails to perform any of its services, for which payment has already been made, the only recourse for reimbursement must be processed directly before the provider that failed to provide its services, unless the provider previous failure is caused directly by Yalku Tours. Therefore, we do not assume responsibility before you and you release Yalku Tours from any responsibility for acts, omissions or any type of complaint or dissatisfaction derived from the services provided by the direct service providers advertised on this website, by virtue of which Yalku Tours has no control or legal relationship over its personnel, equipment, operation or property.

The veracity of the photographs shown on the website are only representative and do not guarantee that upon arrival everything will be exactly the same as it is shown in the photos and/or as the site describes.

The star category assigned to the services, as they are based on the interpretation of Yalku Tours and/or the service providers and may differ from the categories reported elsewhere.

The descriptions of the various promoted services are updated by Yalku Tours constantly and to the best of its knowledge, but they do not guarantee that everything will be exactly the same upon arrival. Any type of failure by you to follow service instructions, departure times, coupon redemption policies, etc.

The terms and conditions and/or policies of the direct service providers. Yalku Tours will not assume any responsibility and you release this agency from all responsibility, as well as any claim, cost, expense or loss that you may suffer, including any personal injury or third-party injury, accident or death, damage to personal belongings, loss of enjoyment, anger, disappointment, anguish or frustration, whether mental or physical, as long as they result from:

Despite the constant updating of the website, there is a remote possibility that the validity of some prices has expired or comes from information erroneously provided by the service providers. In case the correct price is less than the amount quoted, Yalku Tours will apply the lower amount. In the event that the correct price is greater than the quoted amount, you will be informed of the correct amount or registering the cancellation of the reservation at your request for not agreeing with the price increase, separating Yalku Tours and the service provider. from any responsibility or payment of compensation for inconveniences caused by said cancellation.

Yalku Tours declines any responsibility derived from the breach by the user of the regulations, rules or conditions established by each of the contracted service providers. Yalku Tours reserves the right to refuse any client at any time.

CANCELLATION POLICIES:

All cancellation requests must be requested in writing to websales@yalku.tours. The deposit will not be refundable if the passenger misses the excursion for not arriving at the indicated time, as well as the excursions not taken. Cancellation Policies due to Covid 19: When there is a diagnosis of Covid 19 infection or imposition of quarantine, the time to make effective use of the tour will be extended for 12 months.

Changes:

Please keep in mind that any changes or cancellations must be made directly by the person who booked the tour. Changes from third parties, hotels, travel agencies or car rental companies are not accepted. Once a date change has been made in your activity, it will not be possible to cancel the tour.

Yalku Tours reserves the right to hire the chosen services in terms of carriers and car rental companies on its own, regardless of the ultimate provider of the services, unless it is expressly agreed that these will invariably be provided by a specific provider. In case of modification of the direct provider of the service, this will be provided by another of equivalent quality, if you make use of the service, it will be understood that you consented to said modification and no claim, compensation or refund will proceed. Once Yalku Tours receives from you the amount of the contracted services of any type, Yalku Tours has your immediate authorization to issue or acquire the services, adhering to and accepting both Yalku Tours and you the cancellation policies, issuance and sale of the companies and/or suppliers, and the Reservation and Cancellation Policies of Yalku Tours websales@yalku.tours

Refunds:

"No shows" are non-refundable.

Any refund, whether due to a reduction in the number of participants, due to total cancellation of the reservation, or for any other reason, is subject to a 30% charge for administrative expenses. Refunds will be made in the same currency and form of payment in which the purchase was originally made.

Tours and prices may be modified without prior notification. Tours that have been purchased with a promotion of 30% discount or more may not be refundable. Only the option to change the date or be transferred to other passengers will be given at no extra cost. All our excursions operate in rain or shine conditions. Therefore, no refunds will be made due to weather conditions, except when the tour operator or other staff decide to cancel the program, in which case 100% will be refunded.

If due to force majeure or fortuitous events, the providers of the contracted services could not partially or totally provide the services, Yalku Tours will only manage on behalf of the user and will be limited to the reimbursement of the amount that proceeds excluding any other commitment.

The agency reserves the right to modify the order of the services indicated on this website for a better development of them or for reasons that justify it. When Yalku Tours is the one who cancels a service or excursion of any nature for reasons beyond the client's control, it will be obliged, but limited, to refund all the advances or payments made. In case of cancellation by the client, the refund applied will be calculated according to the Cancellation policies depending on whether it is made in cash or to be used in another activity.

The fact that the client delivers an advance and/or payment for the chosen service program implies acceptance of the conditions and responsibilities specified on this site.

STATEMENTS:

You declare under oath to tell the truth, appearing in your own personal right that you are a natural or legal person, of legal age, skillful, and with sufficient means or economic capacity and interest in acquiring the intermediation and reservation services that here are specified, and that for this you use the Yalku Tours site that works solely as an intermediary between you and the direct providers of tourist services.

Yalku Tours declares (a) to be a commercial company duly constituted in accordance with Mexican laws as“GARFLO INC” also known as “GARFLO INC”, with domicile at 3740 Colony drive STE 244 San Antonio Texas, 78230. That its corporate purpose consists of the power to: Act as an intermediary for the reservation of spaces in means of transportation; serve as an intermediary between tourists and transport service providers of any kind; and provide tourist attraction site reservation services to tourists.

You declare, regardless of your country of origin, that you are of sufficient legal age to use this website and be bound by these Terms and Conditions, as well as to be responsible for the legal obligations incurred by the use of this site. You understand that you will be financially responsible for all your use of this website and those who use it using your information to access it.